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It’s our 1st birthday! Get 20% off everything + free delivery until September 15!

Delivery & Returns

[vc_row][vc_column][vc_custom_heading text=”Delivery & Returns” font_container=”tag:h2|font_size:32|text_align:center” use_theme_fonts=”yes”][vc_custom_heading text=”Delivery” font_container=”tag:h2|font_size:28|text_align:left|color:%23e1886b|line_height:1.5″ use_theme_fonts=”yes”][vc_custom_heading text=”Ready to ship” font_container=”tag:h2|font_size:24|text_align:left|color:%23e1886b|line_height:1.5″ use_theme_fonts=”yes”][vc_column_text]The Playful Camel is based in Kuwait.

Kuwait

Orders containing ready to ship items placed before 12 pm Sunday-Thursday will be processed and delivered on the same day. Orders placed after 12 pm will be delivered on the next business day (excluding public holidays).

GCC (Bahrain, Oman, Qatar, Saudi Arabia, United Arab Emirates):

Orders are processed within 5-24 hours and shipped the next business day. Once shipped, your package should arrive within approximately 2-5 business days.

The Playful Camel is not responsible for delays due to customs, taxes, fees, and loss or damage that may apply to your package during transit.[/vc_column_text][vc_custom_heading text=”Preorders” font_container=”tag:h2|font_size:24|text_align:left|color:%23e1886b|line_height:1.5″ use_theme_fonts=”yes”][vc_column_text]As all the wooden toys we provide are painstakingly handmade and hand-painted, delivery of any preordered products will occur based on the estimated arrival date by the manufacturer. Lead times usually take anywhere from 1-4 months (depending on the manufacturers’ workload).[/vc_column_text][vc_custom_heading text=”Returns & Exchanges” font_container=”tag:h2|font_size:28|text_align:left|color:%23e1886b|line_height:1.5″ use_theme_fonts=”yes”][vc_column_text]At The Playful Camel, we offer you a curated range of high quality wooden toys and hope you love them as much as we do.

To authorise a return or exchange, please make sure you decide before opening your delivered product(s). We will happily provide you with a full refund (excluding delivery costs) or an exchange. The Playful Camel reserves the right to refuse any merchandise that does not meet return policy guidelines. Return requests must be communicated within 14 days from date of delivery.

Customers are responsible for return delivery costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.

ALL SALE ITEMS ARE FINAL. No returns or exchanges are available on final sale items.

[/vc_column_text][vc_custom_heading text=”Refunds” font_container=”tag:h3|font_size:28|text_align:left|color:%23e1886b|line_height:1.5″ use_theme_fonts=”yes”][vc_column_text]Refunds will be issued for the full amount of the purchase only; delivery and handling charges are non-refundable. Please allow 3-5 business days for online refunds to be processed.[/vc_column_text][vc_custom_heading text=”Faulty Items” font_container=”tag:h2|font_size:24|text_align:left|color:%23e1886b|line_height:1.5″ use_theme_fonts=”yes”][vc_column_text]We ensure the items are thoroughly checked before being packed and delivered to you. However, if you have received products with manufacturer-related defects please use the contact form here.[/vc_column_text][vc_column_text css=”.vc_custom_1623602045334{margin-bottom: 60px !important;}”][/vc_column_text][/vc_column][/vc_row]